The following outlines the terms and conditions under which the booking, consultation and any and all supplementary information (whether in writing or online) is conducted.
1.1. The term of the contract commences when the booking has been made either in writing or verbally and full payment received by the Nutritional Practitioner.
1.2. The client may terminate the term at any time, even if a programme or service is not completed in full. The Nutritional Practitioner is at liberty to terminate the term if:
1.2.1 The client has failed to disclose information which is pertinent to the service.
1.2.2 The client’s issue is beyond the Practitioner’s scope of expertise. The Practitioner is skilled in nutrition and stress management. However, the Practitioner is not a Physician, GP or Psychologist and will therefore, not offer guidance that is a substitute for the client consulting with a General Practitioner/Medic or for required medical advice or treatment.
1.2.3 To continue working with the client could be in the Practitioner’s opinion, detrimental to the client or contravenes the code of ethics set out by the CNHC.
1.2.4 A conflict of interest exists.
1.2.5 The client does not give prior notice and misses an agreed review or if the client continually fails to be available for review appointments.
1.3. The client can request to extend the service once the first programme has been completed, or prior to the end of a programme if it is deemed necessary. Continuation of a programme or service is at the discretion of the Nutritional Practitioner.
1.4 Agreed upon service terms and GDPR notices will be sent to the client prior to the consultation taking place.
2.1. The charges for each service are set out on the Nutritional Practitioner’s website and may be updated at any time.
2.2. The fees for the client’s service or programme will be fixed in relation to the contract that has been agreed upon.
2.3. Any charges in addition to the programme or service such as diagnostic testing, supplementation or complementary support will incur a separate charge.
3.1. Full payment must be made prior to the service commencing. No pre-programme information will be sent out to the client until full payment is received.
3.2. Payment may be made by credit card through the website or through BACS bank transfer on request of an invoice.
4. Cancellations and refunds
4.1. At least 24 hours’ notice must be given for cancellations. Notice given within 24 hours prior to an appointment or non-attendance will incur a 50% cancellation fee.
4.2. Refunds can be provided in line with the legislative 14 day ‘cooling off’’ period. Refunds must be requested in writing no more than 14 days after payment has been made.
4.3 No refunds are given once a programme has started and the consultation has taken place.